Privacy Policy

Last Updated:

1. Introduction

Sell Smart Price Optimization ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app (the "service").

By installing and using our app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.

2. Information We Collect

2.1 Shopify Store Data

We collect the following data from your Shopify store to provide pricing optimization services:

• Product Information:
  • Product titles and descriptions
  • Product images
  • Product types and vendors
  • Product metadata
• Variant Data:
  • Variant titles
  • Prices
  • Inventory quantities
  • Weights and availability status
• Inventory Data:
  • Inventory levels
  • Costs
  • Inventory item information
• Order Data:
  • Line items
  • Quantities
  • Prices, discounts, taxes, and shipping costs
  • Order dates
• Shop Information:
  • Store name and domain
  • Currency
  • Timezone and locale settings

Note: We do not collect or store individual customer personal information such as names, email addresses, or shipping addresses.

2.2 Usage Data

We may collect information about how you use our service, including:

• App usage patterns and preferences
• Settings and configuration choices
• Manual price overrides and adjustments

2.3 Technical Data

We automatically collect certain technical information, including:

• API access tokens (stored securely for app functionality)
• Webhook event data for data synchronization
• Error logs and diagnostic information

3. How We Use Your Information

We use the collected information for the following purposes:

• Price Optimization: To analyze your products and generate optimal pricing recommendations
• Demand Forecasting: To predict product demand based on historical sales data
• Revenue Analysis: To calculate potential revenue and margin improvements
• Product Analysis: To extract and analyze product attributes using AI-powered tools for pricing insights
• Service Delivery: To provide, maintain, and improve our service
• Data Synchronization: To keep your store data up-to-date through webhooks
• Support: To respond to your inquiries and provide customer support

4. AI and Third-Party Services

To provide pricing optimization services, we use third-party AI services (including OpenAI) to:

• Extract structured product attributes from product titles and descriptions
• Generate price range recommendations based on product features and market context

When we send product data to AI services, we only transmit product titles, descriptions, and relevant attributes. We do not send individual customer personal information, customer names, email addresses, or shipping addresses to these services. Order data used for analysis is aggregated and anonymized. All data transmitted to third-party services is subject to their respective privacy policies.

5. Data Storage and Security

We store your data securely on our servers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your data is stored for as long as your store is connected to our service. When you uninstall the app, we will delete your data in accordance with our data retention policies and applicable data protection laws.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (such as AI services for product analysis)
• Legal Requirements: When required by law or to respond to valid legal processes
• Business Transfers: In connection with any merger, sale of assets, or acquisition

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: You can request access to the data we hold about your store
• Correction: You can request correction of inaccurate data
• Deletion: You can request deletion of your data by uninstalling the app
• Data Portability: You can request a copy of your data in a structured format
• Objection: You can object to certain processing of your data

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. GDPR Compliance

If you are located in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We have implemented webhook handlers to respond to GDPR data requests. However, please note that we primarily collect store and product data, not individual customer personal information. Our webhook handlers are designed to process:

• Customer data requests (if applicable)
• Shop data redaction requests
• Customer data redaction requests (if applicable)

We will process these requests in accordance with GDPR requirements and Shopify's data protection guidelines.

9. Data Retention

We retain your data for as long as necessary to provide our service and fulfill the purposes outlined in this Privacy Policy. When you uninstall the app, we will initiate the deletion of your data. Data deletion is typically completed within 30 days of uninstallation, except where we are required to retain it for legal or regulatory purposes.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Shopify's Role

This app is a third-party service that integrates with Shopify. Your use of Shopify is also governed by Shopify's Privacy Policy and Terms of Service. We are not responsible for Shopify's data practices.

13. Contact Us

14. Additional Resources

For more information and support, please visit:

• App Homepage
• Shopify App Help Center
• Shopify Privacy Policy